We can’t see you face to face, so we have to make sure it’s you ordering, and not some creep who stole your credit card number. The more information we have, the better we can do that.
We verify that the billing address, phone number, and email you've provided match the information the bank has associated with the form of payment you're using. One of our Order Analysts may contact you if we can't verify this information.
If you are using an international credit card, we are required to take addition fraud prevention steps. Please click here to learn more.
There is no acceptable amount of fraud. Every completed fraudulent order steals from you as well as from us. We combat these orders by constantly refining and improving our fraud identification and prevention methods.