SL Laces and Northwave Customer Service both FAIL

By Zee-YYC Ranked #45 - Boots December 9, 2008

I just went from 32 Focus Boas and TM-Twos to the Northwave Decade SL. This boot is by far the most comfortable boot I ever put on, yet the comfort does not compromise response. The trick lacing system is awesome, you can tighten the upper and lower portions of the boots as you want them. The shell of the boots is actual leather, who does that nowadays?! The fit and finish and quality is far above the 32 and Salomon boots I have owned in the past. If you can get your hands on these, you must. The fit true to size. Best used for charging steep lines and trees where response and comfort throughout the day is of utmost importance. Get these, your feet will thank you!

UPDATE:

The SL Laces last about 35-40 days of riding, and that is about it. They will wear, fray or break either at where the SL assembly is, or where the barrels are. Unfortunately, Northwave doesn't seem at all interested in replacing the laces, and have asked me to go and find some on my own. This leads me to change my review to "Not recommended". All other aspects of the boot are great, but the customer service appears to be non-existent. If you are riding less than 10 days a year, these boots are probably OK. If you are a heavy user, you are better off looking at boots from a company that cares.
This is all while the boots are still under warranty.

UPDATE 2:

The SL lace broke today while getting ready for a day of riding.

View Details: Northwave Snow Decade SL Snowboard Boot - Men's

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