thermic battery pack syst

By Sonya Fontaine Ranked #273 - Boots April 20, 2009

I am a skier, and adjust my boot settings frequently and ski aggressively. I lost a battery pack on the boot mounting syst. on the very first day of use. So much for $130 of expense. The replacement parts are very hard to find as the shops usually only carry hotronic replacement parts and thermic entire syst at orig purchase price w/out parts avail. I emailed thermic directly about my issues and never received an answer. Evidently they do not care about building customer loyalty. I also went back to the store where I bought them and their salesman said he has not received a response after multiple tries. I think I will go back to hotronic. I think Burton should pay attention to the service and parts policy of Thermic and reevaluate whom they wish to do business with.
Really wish I could give a better review.
Sonya

View Details: Burton Thermic Battery Pack

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