I have a few Nixon watches. I will never buy one again. My strap broke, (no big deal, Im tough on stuff). Nixon would not send me another, ok, I had to send my watch back to nixon for them to replace the strap. They would not give me a process order until I paid for the "repair". Ok, they charged my card for the repair, emailed me the process order number for my watch, I packed it up and mailed it.
They recieved the watch, and for a month now (only with me following up with multiple emails and calls) they tell me that my watch is "in line for repair". I was told 7-10 days max for the repair. As of this date, They still say my watch is in line for repair, they will not even tell me when they think that the watch will be repaired, much less back to me.
If you are thinking about buying one, just know that you will recieve the worst (if any) customer service. I honestly don't know how they are still in buisness.