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Gear Review

1 5

Don't waste your money

  • Gender: Male
  • Familiarity: I've used it several times

I bought two pairs of these mitts. One pair for me, the other for my wife. After one outting at the hill both pairs had holes in them all around the seams. There was even a hole in the palm of my wife's pair. I called Burton to see about a possible warranty, and they said it was not covered under warranty. Well there's $260 down the drain. I will never buy a Burton product again, and suggest you look elsewhere for warm mitts. I have a pair of Black Diamonds now and they are fantastic. Do yourself a favor, don't waste your time with these mitts.

Responded on

Please tell me why burton said this problem is not covered by warrtany? ...and on the phone? normally they would say, "send it in and well look at it.""After one outing"? Does that mean one day of use on the gloves or after 400 days? I get about 300 days out of a pair of AK gloves, thats about 3 years. Im sorry I just don't get it. Please tell more. I'd like to see pics please. I only ask because I'm thinking about buying these. Thanks

Responded on

Oh, now I see the other pics. Ya... those look like problems. The leather in the review pics look pretty dry. I use nikwax twice a year and my AK leather palms stay beautiful.

Responded on

I spoke to them on the phone, and they said, "you can try and send them in, but we will not cover them". The person in customer service said they never cover tears. Terrible customer service and product support. And yes, they had holes in them after ONE day. You can get far nicer, more durable gloves for a lot less.