The problem with snowboarding now days is there are a million people online buying crap getting bad information from reviews (not this product in particular) and then hating their product because they didnt do the proper research. I've had these bindings for 2 years (the neon ones from 08/09) and the ONLY problem i have had is ratchets stripping, but i am hard on them, and my friend that is sponsored by Forum said that problem is now fixed. These ride nothing like Cartels, for one: they don't suck, two they have an aluminum heelcup that wraps under the toe area giving you more power from a soft binding, they are very adjustable (try adjusting the toe cap BuckeL). I hope this helps people get the right information, yes this is a soft binding, but if you are ACTUALLY researching this product before you buy it you should know that. One more point, a very helpful way of researching, and getting REAL information is from your LOCAL SHOP, buy it there because if you don't like it, I'm sure they will be more receptive to helping you.