This boot is so plush. Not too stiff, not too soft. Just right with tons of support. The waffled(makes it ultralight and wicks moisture) liner is heat moldable too. I just threw them on a 32 heater for a few minutes and they molded to my foot perfectly. But its good to go right out of the box. They come with a kick ass foot bed that has amazing arch support and even a heel cushion! Everything I'd expect from a snowboard footwear specialty brand!