bad service, not impressed
Terrible customer service here. Won't be ordering from dog funk again. Was told which jacket to order specifically from online chat and was sent the wrong one. Had to pay 50 dollars shipping and 40 dollar brokerage fee(to canada). Sent the jacket back and was told the new right one would be sent in 2 days. 2 Weeks later, still no jacket. When contacted I was told it should be here soon and that a shipping email was sent. 3 weeks later still no shipping email or jacket and was told the jacket I wanted was not in stock anymore when it was still on the website. Asked for refund and was not able to get shipping refund so I paid an extra 90 dollars for nothing when i was sent the wrong jacket by dog funk. When I asked if shipping could be refunded and explained my situation through online chat (5th time speaking to someone, told wrong information by every single one) all he said was sorry for the confusion. No, I'm not the one confused, there are just idiots working here that don't know what's going on.