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Gear Review

3 5

came damaged, great product

love the coat but it came with a broken button. i glued the metal rivet button back together and it has held since, but doesnt make someone very happy when they open a new 200 dollar sweatshirt and the buttons are already falling off. almost returned it but the return was going to be an obvious hassle as they requested about 10 dollars up front to service the return. i didnt break the coat, you shipped it broken, you should deal with the costs associated with shipping defective products.

Responded on

Sorry that came to you damaged, I realize this is quite a while past when you reviewed it, but you still have a lifetime return policy if you want to send it back for a return. If it was damaged when you got it we don't charge you to return it, just chat in with a rep, or give us a call and we'll take care of it for you if you still want.

Responded on

I had a similar experience with another Hoodlamb coat purchased from here (the tech-420). Two of the grommets on the hood of the coat fell off the first time I put it on (still with the tags on). I do live in Canada (which I appreciate the process is slightly different than the USA) and found that I had to pay out of pocket ($50 CDN) to return a coat that was defective in the first place!
Customer service was willing to work with me a little but I still feel that there should be higher quality standards from backcountry.com when sending out merch in the first place. Given my past experience I would be hesitant to purchase from these guys in the future. (HOWEVER Hoodlamb products are AMAZING!!!)