I've been using Yakima products for a long time and never had a complaint. The landing pads for my car (#11) are terrible design. When they are attached and tightened with the screw the opening that accepts the control towers closes in and prevents the towers to slip in. Tech. support sent me to a local dealer for assistance and the only way they could fit the towers was to file away the sides of the landing pads to widen the opening. If one has to do this it is clear that the product is faulty.