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You can make returns simply by clicking on "order status" and then clicking on "return" on the order you'd like to send back. Backcountry.com recommends that you just go ahead and order the size you need rather than wait for the exchange due to the fact that they have limited inventory. They will credit your account when they recieve the item you are returning - they are usually very fast and efficient with this. Just be sure to write the RMA number for returns on the OUTSIDE of your return package for faster processing (you will be issued a RMA number when you request a return).