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1 5

I have a pair of these and I had a problem on warranty with the Boa system which was detaching from the boot leather itself. I sent them in to DC through the retailer I bought them from and DC answered that they simply would not warranty the boots because they were still 'operational'. In other words, since I could still tighten the boots, there was no problem found! Wait... Maybe I need to have the tightening system completely wreck itself and fall apart to have warranty on a 280.00 boot!?!?!

It's visible that the BOA will fall from the rest of the boot anytime. They should use this example to improve the product and not to tell the consumer that the product has no problem.

That is simply unacceptable for such a product and for a company that wants to sustain itself as a market leader.

Terrible service, terrible warranty. Won't ever buy another DC product again.

I truly do not recommend DC boots due too their poor customer service along with a defective product.

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1 5

I have a pair of these and I had a problem on warranty with the Boa system which was detaching from the boot leather itself. I sent them in to DC through the retailer I bought them from and DC answered that they simply would not warranty the boots because they were still 'operational'. In other words, since I could still tighten the boots, there was no problem found! Wait... Maybe I need to have the tightening system completely wreck itself and fall apart to have warranty on a 280.00 boot!?!?!

It's visible that the BOA will fall from the rest of the boot anytime. They should use this example to improve the product and not to tell the consumer that the product has no problem.

That is simply unacceptable for such a product and for a company that wants to sustain itself as a market leader.

Terrible service, terrible warranty. Won't ever buy another DC product again.

I truly do not recommend DC boots due too their poor customer service along with a defective product.

0 Comments