I have 300+ days on my Phoenix without any problems. I am very sorry to hear about your boyfriends board chipping at the tip. It sounds like he hit something with the tips causing it to crack. If it was a full metal wrap construction, the edge could have easily dented inward destroying the board. He is lucky to have a girlfriend that is smart enough to buy him a board with fully wrapped metal edges. If the top sheet starts to chip from impact, buy some expoy for $5 and seal it up, because it will only get worse if he continues to ride it, but still better than a metal edge that has been pushed into the core. Lib Tech also has a great warranty department.
I guess I can't feel to bad for your boyfriend if he still loves to ride the board and dosen't care enough to write his own complaint. Buy him some epoxy!