I ordered my Nixon Quatro for my boyfriend for Valentines Day through amazon. I accidentally had it shipped to the wrong address and I didn't realize it until approximately 4 days before the big day. I was able to contact Backcountry in the middle of the night via internet messaging and not only was able to have another one sent before Valentines day but also guaranteed a refund should the other one be returned. I was given excellent customer service. The watch is gorgeous, he loves it! And I was able to locate the previous shipment and get a full refund. I was very happy with the whole outcome.