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Hey May,

Here is our Return Policy:

We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit.

New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
Used and undamaged gear, bikes, or bike frames will be issued store credit in the form of credits applied to your Backcountry account. We will not accept the return of products damaged due to negligence or abuse.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.