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I had the same issue... bought L/XL for my size 9 Burton Hails. At first the straps would not fit tight at the factory setting... and then I noticed you can unscrew both the strap and ladder and reattach it one notch back. Now, I can get the ankle strap to ratchet tight and the straps don't spontaneously open when boarding. Also, you should adjust the toe strap and ladder to the back position if you have not already.