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Okay. I NEVER write reviews. I just don't take the time. I was so impressed with the customer service from Dakine, that I had to share!
I bought the Overhead carry on bag in 2008. I have travelled all over the world with it, and it is very durable. I even managed to get enough stuff in it for my 34 day trip to Mexico and Thailand last winter!
I contacted customer service because the seam on the inside mesh closure (doesn't exist on the new model) was starting to come apart. I was still able to use the bag. It wasn't a huge deal, however, customer service simply asked me to answer a few questions in an email to them, and attach a photo of the damage. Two minutes after sending them the info, they emailed me back asking me which colour of new bag I wanted since they didn't make the same print I had on my older model!
They didn't ask for a receipt, or when or where I purchased it, and they didn't even want me to return the old bag to them!
The whole process of dealing with customer service took 15 minutes! That all happened on Monday. The following Thursday, a had a brand new bag delivered to my doorstep!
Do not even blink an eye at the cost of any Dakine product. It is well worth it for the quality, and the service that backs it up!
I have just finished a 12 day trip to China, taking only carry on luggage. This was the first time I used my new Dakine Overhead bag, and I have to say, I love it! I have been in the airline industry for 19 years, and I travel a lot for leisure. I always take carry on only, and it's important to be able to fit the maximum possible. I don't know how you do it, but it seems like you can never fill this bag! It is so well designed, and things are easier to retrieve from it than from other carry on bags. The only shortcoming that I can see is that when the bag is standing, there are no feet to keep it sturdy, and I like to have my laptop knapsack sitting on top of the bag. This however, is a small price to pay for all the positive benefits. I will certainly be looking to other Dakine luggage products in the future. Oh and by the way, your company was so easy to deal with online. I wouldn't hesitate to do business with you again and again!