The ordering process was very easy and straight forward. I ordered thru Amazon, compared prices, and found backcountry.com to be the lowest for the Yakima items that I was looking for. No taxes and free shipping!!! The items came in approximately one week and were packaged securely. Instructions were simple! I have had the rack for about a month and love it. No more worries about my bike if I drop by the store and go in....I'm thinking about purchasing the faring since I hear a little road noise as I increase speed. It's worse when the moon roof is open. Anyway, I am very pleased with the purchase and Backcounty.