These are by far the cushiest boots money can buy. I've tried on or demo'd about 30-40 pairs of boots, so I can say this with confidence. I originally wanted something easier to lace, but I quickly got over the fact that these don't have a speed lacing system (BOA, etc). They fit beautifully, and hold the heel well. There are only two other boots available that are even close to comparable to these. The Thirty Two Lashed, and the Northwave Legend SL. For those of you who like a very soft boot, with very little support, you might like the Lashed better. The Legend has a speed lacing system which is nice, but don't have quite as much cush as the Grails do. I do recommend the Legend's, but they are damn near impossible to find in a local store since Northwave is a smaller company and ships all their boots over from Italy. I've already hit the slopes 3 times with my Grails and have no complaints. I get just enough support, yet a lot of comfort with this medium flex boot.