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5 5

Just an update, customer service is really as good as mentioned. I shot an email off to rome warranty, in a day or so they emailed me back and had a new highback in the mail. fast enough i was able to replace it before my next trip out. I think the first one may have broke from having it mounted awkwardly because when i installed the new one, I tried to mount it the same way the original was in, and it was a really weird fit, so I adjusted it to fit with a bit of rotation and its smooth now. Very happy now, and would buy Rome again.

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1 5

I too broke the right highback on my first day out with them , and I wasnt going crazy either. Sent in some pics and stuff to rome warranty, hopefully , like the other guy here, they will get back to me quickly, if they do Ill repost. Otherwise, kinda bummed out for buying the most high end binding from rome to have that happen.

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