Surrender? Never. Retreat? Absolutely.
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I ordered 3 jackets for my sons. And one jacket the zipper just wouldn't zip so I sent back and was sent a new one after 2 wks of wear that zipper wouldn't zip. Not sure what the deal is. The other 2 jackets I have never had a problem with.
This hoodie was really nice...and super warm on the inside. However, it ran really big, and unfortunately for us, none left in the smaller size. Wish that sizing was at least close between brands...but really good quality jacket!